Information

ABOUT US

We are Kosmeko, Japan's leading exporter of best selling cosmetics and beauty products. We are the proud owner and operator of naturactorfoundation.com. Our website is dedicated in selling the world famous Naturactor products by Meiko Cosmetics. We noticed that many Naturactor products being sold online are counterfeits while the authentic Naturactor products are overpriced 200 to 500% of the suggested retail price. We decided to sell it online at a price similar to our retail price in Japan. We are based in Japan and is an authorized retailer of Meiko products. Our store is located at:

5th Floor, Boni-Moriya Department Store
Hakodate, Hokkaido
Japan. 040-8512.

You can check the official list of distributors by clicking here.

REGISTRATION

Registration is not required in purchasing our products, however, being a registered buyer will allow you to save your shipping information as well as multiple different addresses to make checkout faster. Being a registered member will  allow you to record all your purchases from our shop and it will also make it easier for us to render support in case you will need our help with your orders.

Registration is very easy. To register, simply click "Login/Register" at the upper right portion of the screen. On the right side of the next page is the registration panel. Simply enter your email address and password. Your email address will be your username. Simply click "REGISTER" and you are automatically registered on our shop.

ORDERING

Ordering is very simple. At the Home page or at Shop page, simply mouse over the product that you want to buy and click "SELECT SHADE". This will lead you to the product page. Just select the shade that you prefer and click the "-" or "+" signs to change the item quantity. Click "Add to cart" to add the product to your cart. Repeat this process if you want to add a different product to your cart.

Once you are ready to pay and checkout you can simply click "CHECKOUT AND PAY" at the top menu or click the shopping cart button at the upper right portion of the screen and click "Checkout". Enter the necessary details on the Checkout page. We ship to the billing address by default. In case you need to ship the product elsewhere, simply click the check box next to "Ship to a different address" and fill up the requested information. We only accept credit cards and PayPal as our payment method. Click "PLACE ORDER" and you will be forwarded to Paypal's payment processing. This is the page that asks for your credit card details or your PayPal account. Just fill up the requested information on this page as accurately as possible. We usually receive your payment about 15 to 30 minutes after completing payment via credit cards or PayPal.

PAYMENTS
Purchasing from us is 100% safe and secured. We only use the world's most secured payment processor: PayPal. If you are located outside Japan, can purchase from us with the use of your PayPal account or credit card. If you are in Japan, we can accept bank payments via our Mizuho Bank account in addition to credit cards and PayPal payments. You can email us at sales@naturactorfoundation.com for any inquiries or concerns with regards to payment.
SHIPPING

We deliver worldwide to all countries, territories and locations including home address, office address, APO and PO Box. We can also deliver to your nearest local post office so you can pick it up at your convenience. Your orders will arrive approximately 10 to 20 working days. Take note that once we received your order, we usually wait 24 to 48 hours before shipping your orders to give way for any follow up instructions you have in mind such as address corrections or changes. If you are within Japan, shipping will take approximately 1-2 days only via Japan Post. If you are outside Japan, we will use couriers that can ship using English alphabet address such as Canada Post, United States Postal System or Singapore Post. Keep in mind that parcel will still originate from Japan even if we use a non Japanese courier.

Shipping is $4.50 per order regardless of the item quantity and weight. If order exceeds $100.00 US Dollars, shipping is free. Make sure to select the free shipping option that will appear when your order amount exceeds $100.00 US Dollars. In case your order fails to arrive within 20 working days of from date of purchase, kindly email us as soon as possible at sales@naturactorfoundation.com together with your full name, exact date of purchase and order ID so we can resolve the issue at the fastest time possible. It is not normal that delivery exceeds 20 working days.

TRACKING ORDERS
5 days after ordering, your tracking number will be ready. Kindly email us at sales@naturactorfoundation.com and kindly give us your full name and date of purchase for your tracking number. Your orders will be delivered on the address you provided us. In some instances, the product might be delivered to your home before tracking number is available. We will give you instructions on how to track your parcel together with your tracking number. In case your items failed to arrive within 10 to 20 working days after date of purchase, please contact us as soon as possible via email.
RETURN AND REFUND

We highly value customer feedback and satisfaction. In case that there are problems with your purchase such incorrect item/s and/or shade/s from your order, missing item/s and damaged product/s simply email us at sales@naturactorfoundation.com. It is best if you can provide us pictures of the goods received as well as full description of the issue so we can help you better.

In cases of missing and/or damaged item/s, we will resend the missing/damaged item/s immediately or refund the value of the missing item/s depending on your request. For incorrect product/s or shade/s we will immediately resend the correct product/s and you need not send us back the incorrect item/s we sent. Do take note that incorrect shades means the product shade we sent was different from the product shade you ordered. We will not refund if the shade you ordered is not right for your skin tone. Please read our shade guide to make sure you get the perfect shade for you. We can also advice the best product shade for you, just email us and send us your unfiltered picture.

WHOLESALES
Naturactor products are the fastest selling cosmetic brand in Japan and it is always out of stock in majority of retail outlets. Our shop offers big discounts for resellers. To know more about our wholesale program, simply click here.
PRIVACY POLICY

This Privacy Policy governs the manner in which Kosmeko Japan Co. Ltd. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.naturactorfoundation.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Kosmeko Japan Co. Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Kosmeko Japan Co. Ltd. may collect and use Users personal information for the following purposes:

  • - To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • - To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site We may use feedback you provide to improve our products and services.
  • - To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

Kosmeko Japan Co. Ltd. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Kosmeko Japan Co. Ltd.
www.naturactorfoundation.com
5th Floor, Boni-Moriya Store, Hakodate, Hokkaido 040-8512, JAPAN.
+81 0138 26 1221
sales@naturactorfoundation.com

TERMS AND CONDITIONS

THE TERMS AND CONDITIONS OF Kosmeko Japan Co. Ltd.

 

1  ACCEPTANCE

Your access to and use of Kosmeko Japan Co. Ltd. is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2  CREDIT CARDS

Your credit card information is handled by PayPal payment processing and is 100% safe and secured.

3  LEGAL ADVICE

The contents of Kosmeko Japan Co. Ltd. website do not constitute advice and should not be relied upon in making or refraining from making, any decision. All material contained on Kosmeko Japan Co. Ltd. is provided without any or warranty of any kind. You use the material on Kosmeko Japan Co. Ltd. at your own discretion

4  CHANGE OF USE

Kosmeko Japan Co. Ltd. reserves the right to:

4.1  change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Kosmeko Japan Co. Ltd. shall not be liable to you for any such change or removal and.
4.2  change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

5  LINKS TO THIRD PARTY WEBSITES

Kosmeko Japan Co. Ltd. Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

6  COPYRIGHT

6.1  All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Kosmeko Japan Co. Ltd. or otherwise used by Kosmeko Japan Co. Ltd. as permitted by law.
6.2  In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

7  LINKS TO AND FROM OTHER WEBSITES

7.1  Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
7.2  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a)  you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b)  you do not misrepresent your relationship with this website; and
(c) ; the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
7.3  By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

8   DISCLAIMERS AND LIMITATION OF LIABILITY

8.1  The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
8.2  To the extent permitted by law, Kosmeko Japan Co. Ltd. will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
8.3  Kosmeko Japan Co. Ltd. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
8.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Kosmeko Japan Co. Ltd. for death or personal injury as a result of the negligence of Kosmeko Japan Co. Ltd. or that of its employees or agents.

9  INDEMNITY

You agree to indemnify and hold Kosmeko Japan Co. Ltd. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Kosmeko Japan Co. Ltd. arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

10  SEVERANCE

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

11  WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

12  GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the law of Japan and you hereby submit to the exclusive jurisdiction of the Japan courts.

13  OUR CONTACT DETAILS

Our Office Address:

5th Floor, Boni-Moriya Store
Hakodate, Hokkaido
040-8512
Japan
+81 0138 26 1221

For any further information please email Kosmeko Japan Co. Ltd.